This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more...

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.

Service Desktop Pro is an integrated Business and Personal Information Management Software. It is useful for small business managers,IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. It handles over 20 key business requirements including Contact Management, Leads Management, Project Management, Billing Management, Document Management, Expense Management and Customer Service Management.

Provide first class customer service while improving your bottom line with AyaNova’s full control over your entire service department affordable for small business. With minor updates and support always free, manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, custom fields, customer equipment tracking, QuickBooks interface, custom reports, remote web browser interface and more

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

WorkOrder's service management software streamlines service and maintenance operations by coordinating real-time information flow between all the players in the service delivery process: customers, service and dispatch agents, technicians and vendors, and management.

starbaL's answer to Microsoft’s popular srvany.exe and instsvc.exe - YES, now you can locally or remotely run, install, manage and delete your windows services from this GUI application. The full version offer service failure detection / recovery, remote installation and service management and child process termination. A free tutorial will provide the user with step-by-step instructions on how to make your application run as a service.

NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests in an efficient way. NewWayService allows you to manage work orders, banks of hours, schedule, a knowledge base and a lot more. NewWayService 2 is incontestably the top solution for all organizations who care about the quality of their service.

Miracle Service is a comprehensive service management and dispatch software solution. It provides Customer and Equipment Management, Dispatching, Inventory and Reporting. Optional Modules provide Sales Orders and Invoices, Multiple Warehouse, Purchase Order, Preventative Maintenance, and Wireless Messaging. The Accounting Exporter module integrates the information with many standard accounting applications.

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

Service Explorer is an enterprise-wide solution for easy, central management of services, tasks and their respective user accounts and passwords on Windows desktops and servers.

Write applications as services and give them all flexibility and power of true Windows Service with Run Service ActiveX. Enable your applications with all the advantages and benefits of Windows Services, such as the ability to utilize automatic start at boot-time to ensure maximum uptime of the system-critical applications, run programs at background without user interventions, implement remote administration, automatic restart and more!

Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered.

Applications Manager monitors performance and availability of application servers (JBoss, WebSphere, Oracle AS, WebLogic, Tomcat, Microsoft .NET and Java/J2EE Web Transactions), databases (MySQL, SQL Server,Oracle, IBM DB2), web sites, systems, and network services. It helps IT Administrators and Operators managing an IDC or the IT infrastructure of an enterprise by providing fault and performance management capabilities.

Password Manager gives end users ability to securely manage their passwords and resolve account lockouts in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challanges. The product is not shareware, please contact NetWrix Corporation (visit www.netwrix.com) to get your price quote.

Service Account Manager is a powerful mass management tool for the automated and remote management of Windows services. The tool provides a single view of all services on all managed systems, allowing administrators to report on and change virtually all service properties with a few mouse clicks.

Application as Service is an advanced system utility which lets you run any application as Windows Service, benefiting from all of the advantages native Windows services provide.You can configure Application as Service using its intuitive GUI interface or command line configurator directly from software.Application as Service features very low CPU usage, custom environment variables, monitoring and detailed logging as well as many other features.